Why "Liking" Your Mortgage Lender Matters More Than You Think
When it’s time to choose your mortgage lender, there’s a consideration that may be a little less obvious - the importance of actually liking your mortgage lender. I know what you're thinking: "Isn't the interest rate all that matters?" Well, sit back with your favorite beverage, and let me share why this relationship deserves more attention than just rate shopping.
Here's a reality check: According to recent J.D. Power studies, overall customer satisfaction with mortgage lenders sits at 727 out of 1,000 points. That's a lot of room for improvement, right? And here's why this matters to YOU.
Your Mortgage Journey Is Personal (Really Personal). Think about it - this isn't just about numbers. You're sharing your financial dreams, bank statements, and sometimes even your anxieties about this big step. Shouldn't you feel completely comfortable with the person guiding you through this journey?
What to Look for Beyond the Rate Quote:
A genuine interest in YOUR story and long-term goals
Communication that matches your style (Are you a texter? Email person? Phone caller?)
Someone who explains things in a way that makes sense to YOU
A lender who's proactive, not reactive
That gut feeling that says, "This person has my back"
The Real Tea ☕
Let me be straight with you - as someone who's been in this industry for 23 years, I've seen how the right lender-borrower relationship can make even the bumpiest loan process feel manageable. On the flip side, I've witnessed how a poor fit can turn a simple process into an anxiety-inducing experience. Of course the rate matters, and the mortgage consultant’s experience should too. But the way you feel when working with your mortgage advisor should also be an important consideration.
Why This Really, Really Matters:
Your lender should be your advocate when challenges arise
They should explain options you didn't even know existed
They're your guide through one of life's biggest financial decisions
Their expertise can save you money beyond just the interest rate
Most importantly, they should make you feel confident and supported
The Bottom Line While rates are important (of course they are!), they shouldn't be your only deciding factor. Think of choosing a lender like choosing a dance partner - you want someone who can lead when needed, follow your rhythm when appropriate, and make the whole experience feel natural.
Your Next Steps:
Have a real conversation with potential lenders
Trust your instincts about their communication style
Ask about their problem-solving approach
Make sure they're interested in your long-term financial success
Choose someone who makes you feel heard and valued
Remember, this is YOUR journey, and you deserve a lender who not only gets you to the finish line but makes the journey feel supported and understood along the way.
What's your experience been with mortgage lenders? I'd love to hear your thoughts in the comments below!
